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The Thomson Scientific Customer Technical Support desks are available to assist you with questions about our products. We will help you with search questions, software installation for desktop products, general troubleshooting and other forms of technical issues. We encourage you to use the online web form to submit your requests, since it guarantees that we have the correct, pertinent information needed to answer your question.
Frequently Asked Questions
To open the Technical Help Request Form please find the product for which you need assistance and select your country. Thank you for using Thomson
Scientific products.
for Thomson ResearchSoft technical support.
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| Service Notice | | | Please check the Service Notice page for information on any access issues you may be experiencing. | | |
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| Contact Us | | | Hours and Holidays
In The Americas
Telephone: +1 800 336 4474; ext. 1591 or +1 215 386 0100
Fax: +1 215 386 6362
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For ResearchSoft:
Telephone: +1 408 987 5609
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For MicroPatent:
Telephone: +1 800 648 6787
or +1 203 466 5055
In Europe, Middle East, & Africa
Telephone: +44 (0)20 7344 2999
Fax: +44 (0)20 7344 2900
In Asia / Pacific (Singapore)
Telephone: +65 6879 4118
Fax: +65 6223 2634
In Japan
Telephone: 0800 888 8855 or +81 3 5218 6500
Fax: +81 3 5218 6536
In China
Telephone: +86 10 8286 2099
Fax: +86 (10) 8286 2088
In Korea
Telephone: 080 010 8100 or +82 2 2076 8100
Fax: +82 2 2076 8122
In Australia / New Zealand
Telephone:
Australia: 1800 007 214
New Zealand: 0800 443 162
Fax: +65 6223 2634 | | |
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